Privacy Policy

Last updated: December 15, 2024

1. Introduction

At Dirt to Bright ("the Company", "we", "us", or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry and cleaning services.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

  • Name and contact information
  • Delivery and pickup addresses
  • Payment information
  • Service preferences and special instructions
  • Communication history with our team

2.2 Service Usage Information

  • Service history and preferences
  • Order details and frequency
  • Customer feedback and ratings
  • Website and app usage data

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our laundry and cleaning services
  • Processing payments and maintaining billing records
  • Communicating about service updates and promotions
  • Analyzing service usage and customer preferences
  • Enhancing customer service and support
  • Complying with legal obligations

4. Information Sharing

We may share your information with:

  • Service providers and delivery partners
  • Payment processors and financial institutions
  • Legal authorities when required by law
  • Business partners with your consent

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We regularly review our security practices and update them as necessary.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Export your data in a portable format

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns. You can control cookie preferences through your browser settings.

8. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Email: privacy@dirttobright.com

Phone: +233 55 157 7777

Address: East Legon, Accra, Ghana